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Reception / Client Experience Team

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Full/part time (5 days per week) - (job share possible)

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Are you looking for a casual position with an option for permanent as a clinical receptionist in a therapy service?

 

Have you worked in hospitality or customer service and thrive on making a difference?

 

Able to maintain a professional and friendly manner with clients?

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And

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Looking for full time, or school friendly hours?

 

Who we are…

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Reclaim is a community occupational therapy provider in Kilsyth. We provide support and therapy for clients and their families who are living with a disability. We meet at our client’s homes so our office is “our space”.  We are rapidly growing and are looking for a new team member to provide reception and administration support to our vibrant and encouraging clinical team.

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If you answered Yes! to any of the questions above, then we would love to hear from you!

 

The role…

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Based on reception, this role predominantly relies on non-face-to-face communication such as email and phone.. This is an exciting opportunity for someone with hospitality or reception experience who understands the importance of meeting someone where they are at and adding value to their experience.

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As our client’s deal with daily life challenges, skills in customer service is strongly desirable, so that we can help them move to a space of less stress and increased engagement with our therapy service.

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Some of your duties will include:

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  • Answering incoming calls, determining the purpose of the call, and forwarding calls appropriately

  • Perform basic clerical and administrative duties, such as collecting, sorting, distributing and preparing correspondence, messages, and courier deliveries as well as filing and photocopying

  • Coordinate administrative tasks related to client services as required by the Clinical Team. 

  • Schedule appointments maintaining & updating calendars, reminding respective personnel of their appointment

  • Assist in the planning and preparation of meetings, conferences, client events, staff functions

  • Maintain an adequate inventory of office supplies and ad-hoc operational duties

  • Prepping Member/Client Kits 

  • Mail collection and postage 

  • Data entry  

  • Outbound calling 

  • Tasks as requested by clinical team, or leadership team.

 

This role is for you if…

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  • A friendly outgoing personality

  • You want each interaction you have to add value to someone’s world.

  • Personal drive and motivation

  • Conscious and diligent

  • Able to take direction well and ask for direction when needed

  • Excellent written and verbal communication skills

  • Intermediate MS Office Skills with Word, Excel, and Outlook

  • Ability to learn Sharepoint, OneDrive and clinical software

  • Be familiar with Apple products (MacBook, iPhone)

  • Data entry skills

  • Ability to multi-task and take initiative

  • Be a team player and possess a willingness to learn

  • Value your role in supporting the clinical and leadership teams in their roles

  • Strong Customer Service skills 

  • Be process orientated, and be able to capture processes as they change.

  • Flexible work arrangements are possible in discussion with leadership team.

 

This role is not for you if…

  • Unable to demonstrate flexibility to changing work demands

  • Are interested in going through the motions and not having a positive impact in each interaction.

  • Believe that Admin is an unimportant role

  • Cant climb stairs (ironically our office is up 1 loooonnng set of stairs)

  • Bring a controlling or negative perspective to work

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If you think you might be the person we are looking for, please email 

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Daniel@reclaimtherapy.com.au and provide the following: 

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1) Cover letter explaining why you believe you would be the best fit for reclaim therapy. Make sure to reference which role(s) you are applying for. 
2)Your resume and response to the role descriptions as supplied on our vacancies page
3) complete the personality profile at:   https://www.16personalities.com    and submit the results along with your cover letter and resume.
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Closing Date: 15th March. 

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If you require further information, please call Janelle on 0400 122 514 or email: janelle@reclaimtherapy.com.au

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